Africa’s business process outsourcing (BPO) sector is projected to reach $35 billion by 2028, but AI-powered automation could eliminate over 40% of...
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- IT-ONLINE.CO.ZA - A La Une - 02/Jul 09:11
Customer experience BPO to hit $296,29bn
The global customer experience business process outsourcing market size is estimated to reach $296,29-billion by 2033, registering a CAGR of 12,8% from 2025 to 2033, according to a new report by Grand View Research. CX BPO involves the contracting of customer experience operations and responsibilities of specific business functions to an external service provider. The rise in […]
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