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  - IT-ONLINE.CO.ZA - A La Une - 11/Jul 09:33

New CX tech often doesn’t give desired results

Customer service leaders who are  effective at  vendor and product evaluation activities saw only a 50% increase in the likelihood that they’d achieve their technology goals , according to a survey by Gartner. By contrast, leaders who are effective at organisational readiness activities saw a 300% increase. The Gartner survey, conducted between December 2024 and […]

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