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Maroc Maroc - TRAVELINDUSTRYTODAY.COM - A La Une - 02/Sep 20:57

THE TROUBLE WITH TURNDOWN SERVICE

The towels are fine, bed not too mussed, and there’s rarely a chance to score a pillow chocolate anymore, so why trouble the staff? But are guests who decline housekeeping service actually helping the hotel, or the environment, or – as those charged with providing the service contend – unknowingly costing them their jobs, or overburdening the ones who remain?

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