Responsibilities Dealing directly with customers in a friendly, helpful and efficient manner – telephonically, via email, remote support and live...
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Maroc - THEPARADISE.NG - A La Une - 23/Mar 21:22
Support Consultant at Relx
Responsibilities Dealing directly with customers in a friendly, helpful and efficient manner – telephonically, via email, remote support and live chat Confirming prioritization of all requests / support interactions Assisting customers remotely using Team Viewer Providing regular feedback to customers on outstanding tickets even if the ticket is escalated Resolving and or addressing requests with a minimum number of tickets needing to be escalated to Team Leaders Owning the problem / request until it is resolved to the customers satisfaction Maintenance of all tickets and support call records (all ticket record requirements are met before being "closed") Keeping up to Read Full Article At: Support Consultant at Relx
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