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Maroc Maroc - THESTAR.COM.MY - Tech - 18/Jun 15:22

Verizon uses GenAI to improve customer loyalty

STOCKHOLM (Reuters)AI - U.S. telecom company Verizon is using generative to stop 100,000 customers from leaving its service this year by predicting why a customer is calling, connecting them with a suitable agent and reducing store visit time, CEO Hans Vestberg said on Tuesday. Read full story

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