State-owned utility Synergy is blaming a "system failure" as they work to pay back hundreds of thousands of Western Australians.

State-owned utility Synergy is blaming a "system failure" as they work to pay back hundreds of thousands of Western Australians.

News that Synergy has overcharged 174,000 of its customers by a collective $40 million should be hugely embarrassing to its executive.

Western Australia’s state-owned energy utility has admitted the overpayment, which related to closed accounts being charged over a 15-year period.

Western Australia’s state-owned energy utility has admitted the overpayment, which related to closed accounts being charged over a 15-year period.

Thousands in one Aussie state will have their electricity prices capped amid a government move to crack down on network pricing and increase consumer...

The electricity provider will be forced to refund $40 million after the payment blunder.

Amber-Jade Sanderson has put Synergy’s board on notice, warning a ‘significant’ restructure is likely after the latest billing bungle that led...

Residents of Akure, the Ondo State capital, have expressed outrage over what they described as a secret and unbearable electricity tariff hike...

Residents of Akure, the Ondo State capital, have expressed anger over what they described as a secret and unbearable electricity tariff hike...