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Maroc Maroc - IT-ONLINE.CO.ZA - A La Une - 31/12/2024 10:07

Unofficial GenAI tools will help solve customer service issues

By 2027, 40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI, according to Gartner. Consumers are increasingly adopting unofficial third-party GenAI tools such as ChatGPT, Google AI Overviews, and Apple Intelligence to resolve customer service issues. The deep integration of GenAI into these widely available consumer tools […]

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