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Maroc Maroc - IT-ONLINE.CO.ZA - A La Une - 14/Jan 09:12

Convergence will decide customer ownership, warns Deloitte

Technology-driven convergence across banking, telecoms, retail, and insurance is reshaping who really “owns” the customer relationship in the African insurance and savings markets. A new article by Deloitte highlights that traditional insurers and savings product providers who do not adapt to this shift risk being pushed into the background as companies from other sectors move […]

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