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Maroc - IT-ONLINE.CO.ZA - A La Une - 19/Feb 08:31
Customer service leaders under pressure to implement AI
Customer service and support leaders are facing increased executive expectations to invest in AI, according to a survey by Gartner. Ninety-one percent of service and support leaders surveyed reported pressure from executive leadership to implement AI – marking a sharp increase in urgency for AI‑enabled transformation. The Gartner survey of 321 customer service and support […]
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