By Clinton Cohen, CEO, iContact BPO Customer experience outsourcing is entering a new era. For years, the industry was measured by scale: seat counts,...

Artificial intelligence (AI) is now embedded in nearly every conversation about the future of customer experience (CX). Across Jamaica’s business...

Artificial intelligence (AI) is now embedded in nearly every conversation about the future of customer experience (CX). Across Jamaica’s business...

By Zineb Riboua Discussions of the United States–Israel relationship tend to focus on security assistance, as though the partnership were...

By Zineb Riboua Discussions of the United States–Israel relationship tend to focus on security assistance, as though the partnership were...

For decades, corporate social responsibility occupied the comfortable terrain of narrative. Annual reports were populated with carefully curated...

UK-registered, Egyptian-founded customer experience platform Tactful AI has raised $1 million in a pre-Series A funding round to expand its...

Absa has announced the appointment of Sitoyo Lopokoiyit as Chief Executive: Personal and Private Banking, effective 1 April 2026. A highly...

Absa has announced the appointment of Sitoyo Lopokoiyit as Chief Executive: Personal and Private Banking, effective 1 April 2026. A highly...

MSSPs optimize for SLA metrics, not security outcomes. Autonomous SOC platforms like Morpheus can replace them at 10x lower cost. The post From MSSP...