Key Responsibilities: Handle inbound/outbound calls in a professional manner Provide excellent customer service and resolve concerns Maintain accurate...

Responsibilities: Respond to customer queries promptly and professionally Resolve complaints and provide solutions Maintain customer records and...

Responsibilities: Respond to customer queries promptly and professionally Resolve complaints and provide solutions Maintain customer records and...

Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us Duties and Responsibilities:  ...

Key Responsibilities: Maintain cleanliness of the office Serve tea, coffee, and refreshments to staff and guests Handle incoming and outgoing...

Key Responsibilities: Enter and update data into databases and software systems. Review data for accuracy and make necessary corrections. Maintain...

Call Center Quality Monitoring: Real-Time vs Post-Call Call center quality monitoring elevates the customer experience. Discover when to use real-time...

By Kent W. Park and John A. Nagl In an era of geopolitical competition among major powers, a large-scale war could last longer and result in more...

Under the new regulations, telecom providers face fines of up to US$5,000 for non-compliance with key performance indicators such as call quality,...

The President and Commander-in-Chief of the Armed Forces, Bola Ahmed Tinubu, has successfully passed out Four Hundred and Sixty-Two (462) cadets from...