Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user...

This week’s Future of TV Briefing looks at how agentic AI can enable TV networks to automate the sales of complex linear TV ad packages.

Bank Verification Number (BVN) has become an indispensable part of banking in Nigeria, serving as a unique identifier for each bank customer across...

In this guide, we’ll explore how SMB teams can sign PDFs efficiently, highlighting common challenges, the benefits of digital signing, and the best...

Registering a birth and obtaining an official attestation is essential for Nigerian citizens, especially those needing to correct NIN details like...

Artificial intelligence (AI) is now embedded in nearly every conversation about the future of customer experience (CX). Across Jamaica’s business...

Artificial intelligence (AI) is now embedded in nearly every conversation about the future of customer experience (CX). Across Jamaica’s business...

The Difference Card reports how the One Big Beautiful Bill Act reshapes HSA and FSA benefits, enhancing eligibility and contribution limits for...