However, the Big Tech companies deny doing so to Mashable. Companies want to know what potential customers are searching for online. Using that...
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Maroc - IT-ONLINE.CO.ZA - A La Une - 20/Aug 08:35
Self-service for customer service doing companies a disservice
Only 14% of customer service and support issues are fully resolved using self-service, according to a new survey by Gartner – even for issues that customers describe as “very simple”, only 36% resolve fully in self-service. While many organisations have made considerable investments in self-service capabilities, the Gartner survey of 5 728 customers revealed that […]
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