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Maroc Maroc - IT-ONLINE.CO.ZA - A La Une - 13/Dec 09:44

Conversational AI and its impact on service resolution

By 2028, 30% of Fortune 500 companies will offer service only through a single AI-enabled channel that allows communication through text, image, and sound, according to Gartner. Multichannel service journeys have become increasingly complex and expensive, leading to a disjointed customer experience and reduced customer retention. Service and support leaders will re-examine omnichannel strategies and […]

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