Only 14% of customer service and support issues are fully resolved using self-service, according to a new survey by Gartner – even for issues that...

As many as 56% of large US companies have cited artificial intelligence as a “risk” to their businesses, FT has reported Read Full Article at...

The firm wants to reduce staff levels to 2,000 works through its use of AI in marketing and customer service.

THURSDAY, Aug. 22, 2024 -- Most Americans believe artificial intelligence should be used to improve health care, a new national survey...

Artificial Intelligence (AI) is no longer a futuristic concept; it is here and transforming industries from healthcare to finance, from performing...

 In a bid to enhance customer satisfaction and improve service delivery, the Ibadan Electricity Distribution Company (IBEDC) recently conducted...

The Massy Group, distribution, retail, gas products and automobile and machine holdings company, celebrated its 101st year in February. The company,...

With an official 30 years on the clock, and an extra eight pre-career break for kids, OneFortyOne Contractor Manager/EHSR Administrator Jenni Kain has...

OpenAI is releasing a new feature that will let corporate customers use their own company data to customise GPT-4o.

MARLBOROUGH, Mass. — Competitor IQ – A Division of DALBAR Inc., a leading provider of innovative data intelligence solutions (...