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  - IT-ONLINE.CO.ZA - A La Une - 09/07/2024 09:46

Customers vote no to AI in customer service

A significant 64% of customers would prefer that companies didn’t use artificial intelligence (AI) in their customer service, according to a survey by Gartner. Furthermore, 53% of customers would consider switching to a competitor if they found out a company was going to use AI for customer service. A Gartner survey of 5 728 customers […]

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