While there is  widespread speculation that artificial intelligence (AI) will drastically reduce customer service headcount, currently only 20% of...

While there is  widespread speculation that artificial intelligence (AI) will drastically reduce customer service headcount, currently only 20% of...

Australian consumers are embracing AI far more rapidly than many retailers expected, and the shift is reshaping what customers consider to be good...

A new survey conducted by Rasmussen and the Heartland Institute has found 41 percent of likely voters between the ages of 18 and 39 years old are A-OK...

A new survey conducted by Rasmussen and the Heartland Institute has found 41 percent of likely voters between the ages of 18 and 39 years old are A-OK...

Salesforce has disclosed a significant security incident involving unauthorized access to customer data through compromised Gainsight-published...

Salesforce has disclosed a significant security incident involving unauthorized access to customer data through compromised Gainsight-published...

It has been a year of layoffs. The year 2025 has been marked by sweeping layoffs across the global technology sector, with companies large and small...

It has been a year of layoffs. The year 2025 has been marked by sweeping layoffs across the global technology sector, with companies large and small...