The adoption of finance AI by finance functions has increased significantly in the past year with 58% using the technology in 2024 – a rise of 21...
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Maroc - IT-ONLINE.CO.ZA - A La Une - 09/Jul 09:46
Customers vote no to AI in customer service
A significant 64% of customers would prefer that companies didn’t use artificial intelligence (AI) in their customer service, according to a survey by Gartner. Furthermore, 53% of customers would consider switching to a competitor if they found out a company was going to use AI for customer service. A Gartner survey of 5 728 customers […]
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