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Maroc Maroc - BUSINESSMIRROR.COM.PH - A La Une - 08/Aug 16:05

Every Experience Counts

I’VE been reading up on the role of a chief experience officer (CXO), which seems to become commonplace in organizations. The CXO drives the organization’s entire customer experience (CX) strategy which involves mapping customer journeys, overseeing the customer service teams, and plowing into customer data analytics.

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