Assaf Baciu has nearly two decades of experience shaping enterprise strategy and product direction for market-leading SaaS organizations. As...
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I’VE been reading up on the role of a chief experience officer (CXO), which seems to become commonplace in organizations. The CXO drives the organization’s entire customer experience (CX) strategy which involves mapping customer journeys, overseeing the customer service teams, and plowing into customer data analytics.
Assaf Baciu has nearly two decades of experience shaping enterprise strategy and product direction for market-leading SaaS organizations. As...
Amy Brown, a former healthcare executive, founded Authenticx in 2018 to help healthcare organizations unlock the potential of customer interaction...
Letshego Namibia has appointed Mbo Mena Luvindao as its new Chief Commercial Officer. Luvindao, who assumed the role on November 1st, is expected to...
Mapping fictional travels across the world of literature. Literary Journeys by John McMurtrie has brought to life some of the most significant,...
Global information and insights company TransUnion Africa is proud to announce the promotion of Gerhard Muller to the position of Chief Data and...
Funding enables Mave to accelerate the development of its AI assistant which makes agents more effective and productive by handling their back-end...
Which F1 teams have satisfied the rules and run a rookie in FP1 during 2024, and which squads still need to?
Welcome to Meet the Agent, an ongoing series profiling real estate agents from across Canada. With more than 150,000 agents, brokers, and salespeople...
Passive-aggressive email has become commonplace in workplace communications. And one generation is the worst with the annoying phrases.
Global business structure of networking. Analysis and data exchange customer connection, HR … [+] recruitment and global outsourcing, Customer...