In today’s digital world, delivering a robust customer experience has become integral to any business, with hyper-personalization as a new standard....

 In a bid to position Ghana as the preferred destination of choice for Business Process Outsourcing (BPO) in Africa, German Coop­eration, Ghana...

As Northern Việt Nam continues to experience rapid growth in manufacturing and logistics, the region is solidifying its position as a key industrial...

As Northern Việt Nam continues to experience rapid growth in manufacturing and logistics, the region is solidifying its position as a key industrial...

Kan’nan Giu Nigerian Limited has established itself as a reputable company in the fields of clearing and forwarding, mining exploration,...

Further, 69 per cent of firms mentioned customer experience, where they plan to leverage GenAI capabilities. This includes applications such as...

Further, 69 per cent of firms mentioned customer experience, where they plan to leverage GenAI capabilities. This includes applications such as...

WTS Energy, headquartered in the Netherlands and established in 2000, is one of the leading Outsourcing & Workforce Management Companies to the Global...

By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab Empathy is a key differentiator in creating exceptional customer experiences...

Sprinklr (CXM) witnessed a jump in share price last session on above-average trading volume. The latest trend in earnings estimate revisions for the...